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Exchange and Return Policy

   At OFFSIDEBH, we strive to provide an enjoyable and professional shopping experience. To ensure your satisfaction, please review our exchange and return policy:

1. Timeframe

  • Exchange or return requests must be submitted within 7 days from the date of delivery  (only for Kingdom of Bahrain).

2. Conditions for Returns & Exchanges

To be eligible, the following conditions must be met:

  • Items must be in their original condition (unworn, unwashed, and free from any perfumes, scents, or stains).
  • All original tags must remain attached to the garment.
  • Items must be returned in their original packaging.
  • A proof of purchase (invoice or order number) must be provided.
  • Note: Delivery charges are non-refundable and will be deducted from the total refund amount.

3. Non-Returnable Items

We cannot accept returns or exchanges for the following:

  • Customized Products: Any item that has been printed or customized at the customer's request (e.g., custom names, player names, or specific numbers).
  • Pre-Order Items: All products purchased under the "Pre-Order" category are final sale and cannot be exchanged or returned without exception.
  • Final Sale: Items purchased during clearance or final sale periods (unless a manufacturing defect is present).
  • Damaged Items: Products damaged due to misuse or improper care/washing.

4. How to Process an Exchange

  1. Contact Us: Reach out to our customer service via WhatsApp or Email with your order number and a photo of the product.
  2. Coordination: Once the request is approved, we will coordinate with the shipping carrier to collect the item from you.
  3. Inspection & Shipping: Your replacement item will be dispatched once the original product is received and inspected by our team.

5. Delivery Fees

  • Manufacturing Defects or Errors: If you receive a defective item or the wrong order, OFFSIDEBH will cover all shipping and delivery costs.
  • Customer Preference: If you wish to exchange an item for a different size or model, the customer is responsible for the delivery fees associated with the return and the new shipment.